FAQs

Do you ship worldwide?

On our online store we currently only ship across India, however, if you are outside of India and wish to purchase our items you can contact us by email at  support@theshopmart.in and we can assist you with your order and shipping. 

Flat Rate Shipping Across India
We offer low flat rate standard shipping across India. As well, we offer low cost door-to-door, freight for oversized goods. For more information about our shipping and freight options, please email us at support@theshopmart.in

How long does shipping take? 

Shipping will vary depending on location. Standard ground shipping in India typically takes between 7-10 business days, We do our very best to send orders as quickly as possible. If your order is taking longer than usual, don't hesitate to contact us. Large items can only be shipped by freight and additional shipping time is required.

For more information please visit our shipping policy page. 

Can I pick-up my online order from the warehouse?

Due to COVID-19 restrictions, we offer contact less order delivery only. Please email us for your online order: support@theshopmart.in

What happens if my order gets lost?

If your order has been confirmed lost by your local postal service we will replace your product - free of charge. If you receive a product different than what you ordered, you may also be eligible for a replacement. Please refer to our returns page. 

 Why have I only received one of the products that I ordered?

Sometimes when we ship our products out, they get sent out separately. It is possible that one product may arrive sooner than the other. In this case, we will issue 2 or more tracking codes, so you can trace all of the items that you ordered.

Why have I been charged differently?

We never charge more than what we list. If you are living in a different country, there may be different exchange rates that may affect the price of your order. However, these are only minimal differences.

 How do I contact you?

You can always reach us through email at support@theshopmart.in Or you can also reach out through our contact page. 

How can I pay?

We accept payments with Credit Cards & Debit Cards, UPI and COD.

Where are The Shop Mart products made?

The Shop Mart products are designed right here in India .

Any other questions? Feel free to contact us anytime and we will respond as fast as we can! Thank you for shopping with The Shop Mart !

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