Return & Refund Policy

THANK YOU FOR SHOPPING AT THE SHOP MART.

If the product is broken or in non working condition, then only the product can be returned or refunded. We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order before getting shipped without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which you placed the order.
In order to exercise your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: support@theshopmart.in

By phone number: 
(9 AM to 7 PM, Monday to Saturday)
We will reimburse you no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• The following Goods cannot be returned:

1. The supply of Goods made to your specifications or clearly personalized.
2. The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
3. The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
4. The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
• Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

To start a return, you can contact us at support@theshopmart.in If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for the cost and risk of returning the Goods to Us.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us